Privacy Policy — Orryxa

Effective date: August 5 2025
Website: https://orryxa.in
Company: Orryxa (referred to as “Orryxa”, “we”, “us”, or “our”)

1. Introduction

Orryxa (“we”) operates https://orryxa.in (the “Website”). This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the choices and rights available to you. By using our Website or purchasing from Orryxa, you agree to the collection and use of information described in this policy. orryxa.in

2. Information we collect

We collect information to provide and improve our services, process orders, and communicate with you. The main categories are:

2.1 Information you provide directly

• Account & registration information: name, email address, password, phone number, shipping and billing address.
• Order information: products ordered, sizes, quantities, transaction confirmation details.
• Customer service correspondence: messages, returns/complaint details, chat transcripts.
• Marketing preferences: newsletter subscription, opt-in/out choices.

2.2 Payment and billing data

When you make a purchase, we collect payment details necessary to process the transaction (for example, billing name and billing address). We do not store full card numbers on our servers — payment information is handled by secure third-party payment processors. (Please replace this general description with the exact payment gateway name(s) you use.)

2.3 Usage and technical data

We automatically collect information about your interaction with the Website, including IP address, device information, browser type, pages viewed, referring/exit pages, and timestamps.

2.4 Cookies and tracking technologies

We use cookies and similar technologies (web beacons, local storage) to operate the site, remember your preferences, and analyze site usage. See Cookies below for details.

3. How we use your information

We use personal data for purposes including:

• To process and fulfill orders, deliver purchases, and manage returns/refunds.
• To communicate order status, account updates, and respond to customer service requests.
• To improve and personalize our Website, product offerings, and marketing.
• To analyze usage and prevent fraud, abuse, and other illegal activity.
• For legal, regulatory, and security purposes (e.g., tax, audits, to comply with court orders).

4. When and with whom we share data

We may share information in the following ways:

• Service providers: shipping carriers, payment processors, fraud detection providers, cloud hosting and analytics vendors who help operate the Website. These parties are contractually required to protect your data.
• Affiliates & business transfers: in the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, customer information may be transferred as a business asset.
• Legal & safety: when required by law or to respond to lawful requests by public authorities, or to protect rights, property or safety.
• With your consent: we will share information when you authorize us to do so.

Note: If you would like the exact list of third-party vendors (payment gateways, analytics, delivery partners) we currently use, we can add those specific vendor names and links to each provider’s privacy page.

5. Cookies and tracking

We use cookies for site functionality (necessary cookies), performance/analytics, and advertising where permitted. Cookies help us:

• Keep you signed in and remember cart items.
• Measure site performance and usage to improve the shopping experience.
• Show more relevant ads if you opt into marketing.

You can configure browser settings to block or delete cookies, but some parts of the Website may not work properly without them.

6. Marketing communications

If you subscribe to marketing messages, we will use your contact information to send offers, product news, and updates. You can unsubscribe at any time by using the “unsubscribe” link in emails, or by contacting us.

7. Security

We implement reasonable technical and organizational measures designed to protect personal data from unauthorized access, accidental loss, destruction, or damage. While we strive to protect your information, no method of transmission or storage is completely secure — absolute security cannot be guaranteed.

8. Data retention

We retain personal data as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods differ by data type (e.g., order history vs. marketing opt-ins) — contact us if you need specific retention timelines.

9. Your rights and choices

Depending on applicable law, you may have the right to:

• Access and receive a copy of personal data we hold about you.
• Rectify inaccurate or incomplete information.
• Request deletion of your data (“right to be forgotten”) where permitted by law.
• Object to or restrict certain processing (including direct marketing).
• Portability of data you provided in a structured, machine-readable format.
• Withdraw consent for processing based on consent.

If you are an EU/EEA resident, you also have the right to lodge a complaint with a supervisory authority. For users in India, you may exercise rights under applicable provisions of the Information Technology Act and related rules.

To exercise any rights, please contact us using the details in Section 14.

10. Children’s privacy

Our Website is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us and we will take steps to delete it.

11. Third-party links and social features

The Website may contain links to third-party websites or social media features. This Privacy Policy doesn’t apply to those third parties — check their privacy notices before providing personal data.

12. International transfers

Orryxa may transfer and process your personal data in countries other than your own. Where transfers occur, we take steps to ensure an adequate level of protection (e.g., contractual safeguards).

13. Changes to this Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. When material changes are made, we will post a prominent notice on the Website and update the Effective Date above.

14. Contact us

For questions, requests, or to exercise your rights, please contact:

Orryxa
Website: https://orryxa.in. orryxa.in
Contact page: https://orryxa.in/contact-us/ (for quick contact or live support). orryxa.in
Email (privacy): orryxa.shop@gmail.com

If you prefer, you can also contact customer support via the contact page forms or phone number shown on our Website. orryxa.in

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Publishing notes & next steps (recommended)

1. Replace placeholders — insert the exact payment gateways, analytics providers, and a verified privacy email address. If you use any advertising/retargeting pixels (Facebook Pixel, Google Ads, etc.) name them explicitly.
2. Legal review — have a lawyer (with knowledge of Indian e-commerce law and international privacy law if you serve EU/EEA customers) review the policy and confirm required clauses (e.g., DPA references, standard contractual clauses for international transfers).
3. Add cookie banner — implement a cookie consent banner that allows users to accept/decline non-essential cookies and captures consent where required.
4. Link placement — place this policy in your site footer and link it from checkout, registration, and contact pages. Your contact page already shows policy links in the footer. orryxa.in