🔁 Refund & Returns Policy

At Orryxa, your satisfaction is our priority. We understand that sometimes things don’t go as planned — and we’re here to make it right with a seamless and supportive return experience.

🚚 Easy & Hassle-Free Returns

If you’ve received a damaged, defective, or incorrect product, don’t worry — we’ve got you covered.
You can request a return or exchange within 7 days of delivery, provided the item is:

• Unused
• In original packaging
• With all tags, labels, and accessories intact

✅ Items Eligible for Return

We accept returns for the following cases:

• 📦 Damaged or broken products
• 🚫 Incorrect item received
• ⚠️ Defective or non-functional items
• 👕 Size mismatch in clothing (unworn & unwashed only)

❌ Items Not Eligible for Return

Please note, we cannot accept returns for:

• ❗ Used or damaged items after delivery
• 🧼 Personal care, hygiene, or innerwear products
• 🚫 Items missing original tags, packaging, or accessories
• 📌 Products clearly marked as “non-returnable” on the product page

💸 Refund Process

Once we receive the returned item and complete a quality check, we’ll initiate the refund within 5–7 business days to your original payment method (UPI, card, wallet, or bank).
If your order was placed with Cash on Delivery (COD):

• We’ll request your bank account details to process a refund via bank transfer.

🔄 Exchanges

Prefer a replacement over a refund?
We offer free exchanges for eligible products (e.g., size or color), subject to availability in stock.

🛠 How to Request a Return

You can initiate a return in a few simple steps:

1. 🔍 Go to your “My Orders” section
2. 📄 Select the item you wish to return
3. 📝 Choose a reason and submit the return request
4. 🤝 Our support team will guide you through the return or pickup process

Need help? Contact us anytime — we’re happy to assist.

📦 Return Pick-up & Self-Shipping

• In most pin codes, we offer free doorstep pickup
• In areas where pickup isn’t available, you may be asked to self-ship the item
• If self-shipping is required, we’ll reimburse standard courier charges, subject to proof

❤️ Our Commitment

We believe in building trust through transparency. Every return, refund, and exchange is handled with fairness, care, and respect.
We’re customers too — and we promise to treat you just as we would want to be treated.

📬 Need Help?

Our support team is here to help with any return, refund, or order-related issue.

📧 Email: orryxa.shop@gmail.com
📞 Phone: +91 91222 66602
📍 Address: Sunderkhed, Khamgaon Road, Buldana – 443001, Maharashtra